Quality

Unity IT are responsible for the support and development of core ICT and Business Information Systems to new and existing clients. 

To help achieve high standards of customer service in all areas that we cover, the company has adopted a standards based approach to service delivery and has successfully achieved accreditation in the areas of:

arrow right ISO 9001 Quality Management Systems
arrow right ISO 27001 Information Security Management System

 Our engineers are also certified in other areas such as:

 

arrow right Microsoft MCSE, MCTS, MCE, MCP
arrow right Microsoft MCTS / MCITP Office 365
arrow right Check Point CPCS
arrow right Sophos Certified Engineers (Endpoint Security, Data Security, UTM/Network Protection)
arrow right Institute of Leadership and Management

Benefits

ISO 9001

We incorporate Quality Management into our business processes and ensure best practices are utilised in all organisational activities to help provide you with an excellent service.

ISO 27001 Information Security Management

We establish and maintain an effective information management system, using a continual improvement approach. This serves to ensure that our customers' information is managed with levels of confidentiality and integrity recognised worldwide.

Unity IT see ISO 27001 as being of vital benefit to our clients who are very mindful of the need for information security, and rightly want their suppliers to be independently audited and certified.

In addition, Unity IT believe that a standards based approach to service delivery aims to provide the following benefits to its staff and customers:

Improved Efficiency The standard provides an opportunity to review and document service delivery processes that helps to provide clarity to all clients of our service

Standardisation & Consistency The standards help to integrate service delivery within a framework that promotes a standardisation and consistency of approach through a process of continuous improvement.

Enhances Customer Responsiveness Service Level Agreements (SLA’s) and timely management information reports provided through the Unity IT ICT Helpdesk system, helps to monitor service performance and provides a framework for continued improvement.

Recognition Accreditation in the aforementioned areas demonstrates that Unity IT takes customer service serious through an internationally recognised standard.

Staff Morale Defined roles and responsibilities, accountability, and a well structured staff development programme, aims to provide a clear picture to staff how their roles affect quality of service to our clients. Clarity of purpose is an important driver to assist Unity IT in developing a motivated, skilled and enthusiastic workforce.

ISO 9001 & 27001